Kim Maes is Director of Patient Services at Methodist Medical Center in Oak Ridge. In 8 years of service, her role has expanded several times to include the Hospitality Houses, Registration, Volunteer Services and Patient Experience. Kim honed her compassionate professionalism during two decades of financial administration and healthcare management at Vanderbilt Medical Center. She knows that quality patient care begins with the person standing in front of her. Together with her husband Craig, she proudly calls Anderson County home.